FMCG

Internet of Things (IoT) in FMCG: Leveraging connected technology

Background

Industry 4 or IoT is taking the world by storm and everyone is looking for ways it can help them improve their operations by reducing costs, profitability or customer satisfaction. IoT solutions are becoming less expensive and easier to use; Installed in minutes, used by leading global companies, IoT remote monitoring is changing the way facilities are being managed, as our clients are finding out.

Our client, a global Fast-Moving Consumer Goods (FMCG) company, wanted to understand cooler usage for specific market channels to ensure their products are always enjoyed as intended. A drinks product, part of a core innovation brand, packaged with the first ‘thermo-chromic’ temperature indicator was identified as the best product to monitor. The innovations team worked with members of our team to identify how they could cost-effectively use IoT to measure factors that may affect their consumer’s experience.

Our team recommended the use of several low-cost retrofit remote monitoring sensors be installed to collect temperature readings and door opening and closing activities across their chiller rooms to try and identify any areas that may affect the product quality in any way.

What gets measured gets improved…

Solution

The team surveyed the sites and used several low-cost retrofit remote monitoring sensors to manage the project. The devices required no cabling, no electricians or expensive consultants, no mains power and no permit systems to install with the total installation time being less than 20 minutes per chiller room.

The aim was to measure:

  • Temperature of fridges or racks within a cooler
  • Monitoring chillers to determine temperature fluctuations
  • Identify when doors were opened and closed
  • Send notification of unusual activity such as temperature fluctuations and doors opened when they should be closed to Identify when cooler doors are left open

About the technology

The IoT sensors continually collect and exchange data with other devices within a network. Each device has a range of alerts which can be configured to send SMS, e-mail or voice alerts to anyone anywhere in the world or even used to raise a ticket in your CMMS/CAFM platform.

The cloud based software allows you to geotag assets making them easy to find and the real time data dashboard means you can check on your asset performance from any device on any operating system. The integrated approach to in-store consumer experience management, IoT temperature sensors dispersed throughout the customer cold chain, and supported by task management, provides unprecedented visibility and traceability, for an end-to-end on premise consumer satisfaction strategy.

Outcomes

Data from IoT sensors dispersed through the market channel was collected and analysed to ensure temperatures did not exceed predefined limits set by the product guidelines.

  • All refrigeration units are set to idle during planned non-peak times resulting in a noticeable temperature fluctuation over a short amount of time.
  • No unusual access or incidents of chillers being left open were recorded.
  • There was no unusual ‘out of hours’ activity detected.
  • No power failures were noted on the chillers.
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No cost 4 week pilot period

“The cloud based software allows you to geotag assets making them easy to find and the real time data dashboard means you can check on your asset performance from any device on any operating system.”

Graham Salters, IOT Global Solutions

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To find out more information, please call us on +44 (0)121 506 9032

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